Refunds & Returns
We want you and her to love your Red Sisters Period Kit. If something isn’t right, please get in touch and I’ll do my best to sort it out.
Change of mind
Because the Period Kit contains hygiene items, such as period undies and pads, I’m unable to accept returns or give refunds if you simply change your mind. Please choose carefully before ordering.
Sizing
Please check the size guide before ordering. Because period undies are a hygiene item, I’m unable to exchange them once they’ve been worn or tried on. If you’re unsure about sizing, email me before you order and I’ll help you choose.
Faulty, damaged or incorrect items
If anything in your kit arrives damaged, faulty or isn’t what you ordered, please let me know. This doesn’t cover damage caused after delivery, such as misuse or not following the care instructions.
How to request a replacement or refund
Email me at redsistersau@gmail. within 14 days of delivery.
Include your order number, what’s wrong, and a photo of the item.
I’ll reply within 2 business days to let you know the next steps.
In most cases you won’t need to send anything back. If I do need the item returned, I’ll let you know how and cover the postage.
Once it’s approved, I’ll send a replacement or refund you, whichever you prefer.
Refunds are made to your original payment method and can take up to 10 business days to show in your account.
Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights under that law.
Contact
Email: redsistersau@gmail.com
Stacey x Red Sisters